OnPoint's infrastructure services ensure the reliability and availability of our customers’ mission-critical network infrastructure and resources. We adhere to a simple approach: Clarity. Action. Results. First, we gain clarity into existing operations by baselining current performance and establishing performance metrics. Next, we move into action by developing recommendations and action plans to improve existing operations. Finally, we measure and report our results and make continual improvements as needed.

OnPoint infrastructure services include:

• Enterprise Architecture
• IT Service Management
• LAN/WAN Management
• Configuration Management and Change Control
• Server Management & Administration
• Data Center Operations
• Disaster Recovery Planning and Continuity of Operations
• Help Desk & Desk-side Support
• Systems Maintenance & Operations
• Backup & Data Center Operations

OnPoint was recognized with the Department of Energy CIO's 2001 Information Management Quality Award for information management quality. Examples of OnPoint's infrastructure services include:

• Mainframe operations and engineering for the Department of the Treasury
• Maintenance and operation for the State Department's secure messaging system and network
• Operation of a 400+ node network for the DOE Office of Science
• Tier 1, Tier 2, and Tier 3 support for 400+ users for the DOE Office of Science
• Maintenance and operation of 30 business systems for the DOE Office of Science
• Maintain a systems engineering test laboratory for the DOE Office of Science
• Disaster Recovery and Continuity of Operations Plans for D.C Water and Sewer Authority (DCWASA)